Refund & Return Policy

Last Updated: March 1, 2026

At Anthology Whisper, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.

1. Return Eligibility

You may return most items within 30 days of the delivery date for a full refund or exchange, subject to the following conditions:

• Items must be unworn, unwashed, and in their original condition
• All original tags and labels must still be attached
• Items must be returned in their original packaging
• A valid proof of purchase is required

2. Non-Returnable Items

• Items marked as "Final Sale" or "Non-Returnable"
• Undergarments and swimwear (for hygiene reasons)
• Personalized or custom-made items
• Gift cards
• Items that have been altered, worn, or damaged by the customer
• Items returned after the 30-day return window

3. How to Initiate a Return

1. Contact Us: Email support@anthologywhisper.com with your order number and reason for the return.
2. Receive Return Authorization: We will send you an RMA number and return instructions within 1-2 business days.
3. Package Your Return: Securely package the item(s) in the original packaging with the RMA number.
4. Ship Your Return: Send the package to the address provided. We recommend using a trackable shipping method.

4. Return Shipping Costs

• Defective or Incorrect Items: We will provide a prepaid return label at no cost.
• Change of Mind Returns: A flat-rate return shipping fee of £4.95 will be deducted from your refund.

5. Refund Process

Once we receive and inspect your returned item(s), approved refunds are processed to the original payment method within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges for a different size or colour of the same item, subject to availability. If the desired item is out of stock, we will issue a full refund instead.

7. Damaged or Defective Items

Contact us within 48 hours of delivery at support@anthologywhisper.com with your order number, a description of the issue, and photos.

8. Late or Missing Refunds

If you haven't received your refund, check your bank account again, contact your credit card company, and if still unresolved, contact us at support@anthologywhisper.com.

9. Sale Items

Sale items can be returned for a refund of the discounted price paid. "Final Sale" items cannot be returned.

10. Order Cancellations

You may cancel your order within 2 hours of placing it. Contact us at support@anthologywhisper.com with your order number.

11. Contact Us

ORIGINAL SIMPLE APPAREL AESTHETICS LIMITED
16 Wharrington Close
Redditch, England
B98 7RA, United Kingdom
Email: support@anthologywhisper.com
Phone: +44 7309070466
Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT